A solution that stimulates and supports existing social organizations in providing digital skills lessons to hard-to-reach people, such as the homeless, vulnerable youngsters or the elderly.

Mobidig video screenshot
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The tools





Inspirational guide

The project

MobiDig facilitates mobile outreaching and works on the motivation and retention of people when learning basic digital skills.

Going Mobile

Many initiatives already exist in order to help people improve their digital skills. But for some people the threshold to go to classical learning offers is too big.

By making use of mobile outreaching - the process where disadvantaged people are actively approached with offerings to learn - MobiDig aims at providing people the opportunity to learn at their own pace, all while being part of a community. 

We want to make sure that we can provide them with the best learning experience in their own environment with the comfort they need. Outreaching inspires your audience to feel free to learn.

Because of the need to go mobile, you should also think about how you will arrange your transportation. To decide on the means you will use, you should reflect on the perimeter where you want to go mobile, the distances, the ecological footprint and a safe and sturdy protection for transporting your workshop materials.

Uplevelling classes

To be able to work with this audience, you will have to be able to engage and retain them. It is crucial for a successful, productive and informative session. 

But, gaining and retaining students focus and enthusiasm can be tricky sometimes. That is where tools come in handy. The tool consists of 2 components that are complementary in use: a digital MobiDig app with a student and teacher’s interface, and a physical Hiveboard. 

With the MobiDig app students can learn and practice at their own pace. The Hiveboard is appealing, interactive and helps visualize the individual or group progress. It can also be used for a quick quiz or evaluation, for defining the learning path and much more.

These tools prove to be a useful and fun addition to the standard learning environment for both teachers and students. The app improves the sense of ownership at the participants side and the Hiveboard stimulates interaction and group spirit.

We strongly believe that mobile outreaching is the way forward to include the most fragile people in our society.


Every new technology brings new concepts with their jargon and new habits. Some people experience digital stress and fear for the unknown. They are sometimes ashamed to ask for help and are not aware of the existing learning offer. 

These are divisive elements in the digital revolution that make every person in society a digital “in” or “out”.  

Not everyone is on board, and this limits their participation in society and access to their rights.

In 2020, BNP Paribas Fortis launched DigitAll, a coalition of companies, social organizations & governmental bodies which strives to achieve a prosperous & inclusive Belgium. Proximus joined them as main partner in 2021.

Lots of initiatives already exist in order to help people improve the digital skills of vulnerable ones. However the threshold is sometimes too big for some of them to go to these learning initiatives themselves.

They need to be addressed in their own familiar and safe environment.

That is why we came up with MobiDig, a solution that stimulates and supports existing social organizations in providing digital skills lessons to hard-to-reach people on location. 

More about digitall

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At MobiDig, our main goal is to reach vulnerable people, to motivate them and to make them find their way in the digital world. 


The Hiveboard is an appealing and interactive led board that can be put in the classroom or used outside. It helps visualise the individual or group progress. It can also be used for a quick quiz or evaluation, for defining the learning path, tracking progress of exercises that can be linked to rewards and much more.

 It offers support to your existing course sessions and gives them the ‘wow-factor’ needed to motivate and engage your audience.


With the MobiDig app students can learn and practice at their own pace, by completing challenges. They can see their progress and go to a new challenge to complete a certain theme like for instance getting started with itsme.

The app is connected to the Hiveboard, bringing together and visualizing the contribution and progress of the students. 

Inspirational guide

This inspiration guide is the result of the input and experience of 5 social organizations that have acted as a pilot during the development of MobiDig.

It will explain you the steps to take to extend your activities with MobiDig and to enhance your outreaching activities to vulnerable people.

It can also be of help when applying for project subsidies to estimate the implementation of MobiDig.


Are you ready to implement
MobiDig or do you still have
few questions left?


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Associations willing to get in 
touch with you

MobiDig has been created by a working group of DigitAll composed of BNP Paribas Fortis, Proximus, CTG Circular
and VRT. It has been tested and improved by 5 social organizations - Digidak, Hobo, Interface3.Namur, Le monde
des possible & Link in the Kabel. They are highly convinced of their outreaching methods and are motivated to
introduce new associations to the MobiDig methodology. 

If you would like to get in touch with them, do not
hesitate to reach out!


How did MobiDig reinvent 
their trainings?

Interface 3 Namur
Computers, smartphones, using a touchscreen... it can be quite scary and cold. Human interaction and friendliness are key components during MobiDig workshops.
With our mobile set-up, we were present at three community centers where Diepenbeek offers a monthly ‘social restaurant’. Between courses, people approached us with all sorts of questions or problems regarding the use of their smartphone, tablet or computer. Some had been struggling with an easy-to-solve problem for weeks but just did not know where to go for help or did not manage to do so.
Link in de Kabel
Link in de Kabel
Sometimes, the best way to reach your audience is by targeting everyone. For example: we often work with schools, because we know every child or teenager will be at school. In this way, by targeting everyone, we reach our target group as well. But pay attention, those youngsters may have an aversion to everything school related, so especially in a school context, it is extra important to build up your courses in a playful way.
Link in de Kabel
Link in de Kabel
We leased a mini-van during the project. Though it took a while for our workers to use it on a regular basis (they liked driving their own car more), now that it is being used more frequently, we see that it helps to give us more visibility on location. People start to recognize the van (which of course carries our logo and an appealing slogan) and come and ask what we’re doing exactly. This triggers them to invite us to their premises as well.
Nowadays, getting around Brussels to reach social organizations is much easier by bike. Since DigitAll provided us with a cargo bike and a trolley with tablets and chargers, we have been able to reach people who are staying in shelters located on the outskirts of the city (Laeken, Jette, etc.) which are difficult to reach by public transport. Additionally, due to its flexibility, the cargo bike attracts attention in an original and sympathetic way to our digital inclusion actions and gets people talking about us.
The Hiveboard is so versatile! Even when using it “offline” (without the app) and “unplugged” (without the light effects), it’s proven to be a useful tool to add structure and stimulate the attention of the participants. And when using it “full force”, it just opens up an entirely new learning experience.